Frequently Asked Questions

The product warranty applies to manufacturing defects that may occur one year from the date of purchase.

If a product purchased on our website displays a manufacturing defect, please notify us by registering your query on our website by clicking the "Returns" link at the bottom of the pages of the website to complement our defective item return form. We will contact you as soon as possible in order to bring you a return merchandise number and our shipping instructions.

No returns will be accepted without an authorization number transmitted by our customer service. Following receipt of the defective item, we can after analysis and at our discretion, replace the item or issue a refund directly to your credit card or your PayPal account. (Transportation costs for the return of defective items remain the customer's responsibility and are at their charge.)

Note that the resulting problems of the following situations are not covered by the warranty: :

• Damage caused by abnormal use of the product.
• Damage caused by improper storage.
• Damage caused by improper maintenance.
• Damage caused by negligence or vandalism.
• Damage caused by exceeding the permissible load of the product.
• Damage caused by the weather, climate and natural events (sun, wind, rain, fire, etc.).
• Damage caused by any animals (dog, cat, etc...)

WARNING: ALL ITEMS RETURNED TO OUR WAREHOUSES WITHOUT A RETURN AUTHORIZATION NUMBER WILL NOT BE REFUNDED OR EXCHANGED.

We accept the return of merchandises for an exchange or a refund, under certain conditions:

1) The merchandise must be returned with an authorization number which must be provided by our customer service.
( See the online form for obtaining the return authorization number: "online form")
2) The product must be returned in its original packaging with all documentation. The product must not have been damaged or used. It must be able to be put back in stock in perfect condition (ready for resale)
3) Merchandise must be returned to us within 30 days of receipt of the return authorization number provided by our customer service.
4) The transport fees for the returned merchandise is the responsability of the client and are at his own expense. All shipping costs to and from the customer will be deducted from any refunds.
5) Eligible products must be returned with only these trackable delivery methods: FedEx or UPS.
6) A 20% restocking fee on the value of the order (taxes included) will be deducted from the refund.
7) Refunds are contingent upon inspection of item(s) once we receive it.

A) Find the portable hammock, that you like. Once found, you just click the image of the product, fill the quantities needed in the quantity box and click "ADD TO CART". You will be able to change the quantity before you finalize your order in due time.

B) In the "Shopping Cart" section (accessible from the main menu), you can click "CONTINUE SHOPPING" to add other products related to hammocks, to your order. You can also click on the button "Estimate Shipping & Taxes" to assess the cost of shipping of your order depending on the size and weight of the items. You can adjust the quantity or remove items in your cart. Remember to update your cart after each change. Update your order by clicking the blue arrows icon.

NOTE: Products added in your cart will be stored in memory for your shopping, even if you just log out or accidentally close your browser.

C) Start recording your order of hammock, by clicking on the button "Checkout" and follow the steps one by one to complete your purchase.

In the first step, you will be asked to "Register Account" or make a "Guest Checkout". We suggest you create an account, because you will have more options to monitor the status of your order, and keep a reference of the commands you have made with us.

If you have completed an order by using a temporary guest account "Guest Checkout", it will not be possible later to view a previous order on our website. However, once your order has been shipped, you will receive a confirmation email with the complete information of the parcel tracking number.

NOTE: Our store displays its default prices in Canadian dollars (CAD) and other currencies, by selecting in the header of the home page the desired currency among the following: AUD (Australia), EUR (Euro) , GBP (United Kingdom), USD (United States). Prices displayed in the selected currency will be adjusted to the exchange rates prevailing at the time of purchase.

Good shopping!

If during your purchase, you have created an account, you can access information about your order, by clicking the link "LOGIN" in the main menu and by identifying yourself with your email address and with your password. Once logged into your account you will have access to your order history. If you have forgotten your password; click on the "Forgotten Password" in the Web page of the "LOGIN" section, in the main menu.

If you have completed an order by using a temporary guest account "Guest Checkout", it will not be possible to view a previous order on our website. However, once your order has been shipped, you will receive a confirmation email with the complete information of the parcel tracking number.

Our standard shipping process is as follows:

2 working days for the processing and preparation (Orders preparation is done only from Monday to Friday).

3 to 14 working days for the package to arrive to you with our shipping service

You can choose to pay with your Paypal account or your own credit card.

We use Paypal server for a secure payment. PayPal is designed from the ground up to be one of the safest way to send money online. Unlike other financial institutions, the payments are sent without sharing financial information. In fact, PayPal never shares your credit card number or other financial information with merchants.

Safeguarding your financial and personal information is one most important priority. That’s why Paypal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

• Make sure you specify your address, city and zip code.
• Your shipping address must match the address registered in your PayPal account or the one associated with your credit card.